Refund and Returns Policy
Introduction
Welcome to our Refund and Returns Policy. This document outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.xenviro.store. By making a purchase, you agree to comply with these policies.
Return Eligibility
Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made products
- Items marked as final sale
- Digital downloads or software
Refund Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (669) 864-2484. Provide your order details and reason for the return. We will guide you through the return process and provide a return authorization if applicable.
Refund Methods and Timing
Refunds will be issued to the original payment method once we receive and inspect the returned item. Processing may take 5–10 business days after receipt. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Exchanges are available for defective or incorrect items. Contact us at [email protected] to arrange an exchange. You may be required to return the original item before the exchange is processed.
Customer Responsibilities
You are responsible for ensuring returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged in return shipping. Retain your return tracking number for reference.
Contact Information
For questions about this policy, contact us at:
- Email: [email protected]
- Phone: +1 (669) 864-2484
- Address: 9367 North 24th Street, San Jose, California 95130, United States
Policy Updates
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on https://www.xenviro.store and are effective immediately upon posting.